Below are commonly asked questions regarding the operation of the innovative mark-my-time digital bookmark:
How do I change the battery?
On the back of the timer head, locate a sliding door. The door will have an arrow pointing in the direction that the door will slide to expose a button battery (Model LR1130 or equivalent). Use caution and pop the battery out using a small screwdriver. Replace the existing battery with an LR1130 or equivalent. The (+) sign will face out towards the battery compartment door.
Where can I get a new battery for my mark-my-time digital bookmark?
The LR1130 battery is very common and can be purchased on our site click here or found at Radio Shack, Wal-Mart, online battery retailers and merchants that carry watch and hearing aid batteries.
What happens if the display goes blank?
First reset your mark-my-time digital bookmark by removing and replacing the battery. Sometimes in transit or with rough handling the battery contacts will shift. Try to re-seat the battery (take it out and put it back by gently pushing it into the battery compartment) multiple times. If that does not work try replacing the battery with a new one.
Does my display ever shut off?
There is no need to ever shut off the display. The bookmark display uses very little power so there is no need to have a shut off switch.
What do I do if my unit does not work when I take it out of the package?
First, check to make sure the plastic pull tab has been pulled out of the battery compartment on the back of the unit. This plastic tab protects the battery and keeps the unit off until it's ready to be turned on. If this does not work, make sure the battery is placed properly in the battery compartment. In packaging or in transit the battery may shift and it may not make proper contact to power the bookmark. Remove the battery and re-seat it, making sure that the + sign shows in the battery compartment. Please try this multiple times, each time making sure to replace the battery gently into the compartment. If the unit still does not work, replace the battery. If all of these steps fail to work, you have a defective unit. If the problem is due to a manufacturer defect we will be happy to cover it under per our warranty agreement.
Is there a warranty on the bookmark? (How do I return a defective unit?)
mark-my-time, LLC, offers a 90-day from purchase (proof of purchase required) guarantee on its products. In the event that a unit fails to work due to a manufacturer defect within 90 days of purchase, follow these instructions to return your bookmark:
- Email us at support@mark-my-time.com to let us know that you are returning your bookmark. Describe the problem. Include the color of the existing bookmark and note where and when the bookmark was purchased.
- We will respond within 24 hours with an approval for the return. Failing to email us in advance of a return may void your replacement.
- Return the unit to us via postal mail to P.O. Box 9325, Chandler Heights, AZ 95227-9325 with a copy of your receipt.
- We will send you a new unit via regular postal mail. No refunds will be issued.
What should I do if I receive a Pay Pal or Shopping Cart error?
These messages can appear when your browser is set to block a "cookie" that Pay Pal requires when completing a transaction. If your browser is blocking all cookies you will not be allowed to check out. Please refer to your browser information and allow the Pay Pal site to use cookies, and your purchase will be completed.
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